Pestana Arena Barcelona, Barcelona (Spain) - Deals & Reviews

Access to public transport, near Montjuic mountain and hotel was clean

Excellent value for money and well-located, close to the train station Barcelona Sants and access to shopping

Not the cheapest one but great value for money. Location is favourable and personnel is loyal! We liked the nice lighting in our room. Breakfast fee was 13.20 eur per person per day.

Marvellous location, it's very clean and the staff is amazing. Appreciated standard twin room overlooking the inner courtyard. Sants-Montjuïc district was worth visiting. Services included free Wi Fi.

The location is good as it is just a few meters from Plaza España (with multiple bus, metro and airport connections), and also about a ten minute walk from the Sants railway station. The rooms are modern and bright (natural light, large windows; night lighting requires improvement, not enough). Very efficient, fast and friendly check in and check out processes. Large and very comfortable bed. The frigobar is very useful and is supplied with varied drinks. Good amount of options to connect electronic chargers. Good WIFI.

The operation and cleaning of the elevators requires much improvement (the two elevators are very slow to open and close the doors, and are not cleaned often enough, as they were always dirty, in both stays of four days each). The training/attitude of the cleaning lady can be improved, there were more than one occasion when they entered the room without knocking on the door beforehand; also on one occasion when the room had not yet been cleaned around 5 pm, the employee had a very unpositive attitude.

Good place, staff is friendly, it's okay.

Disgusting breakfasts

Nice hotel, comfortable big beds. Good location, near the subway.

No kettle in the room, breakfasts could be more varied.

Everything's fine.

Excellent location, modern rooms, good choice of products for breakfast.

Good location! Shopping center, attractions, subway station, all close!

You can hear everyone on the floor, the noise insulation is bad.

Excellent service, responsive staff, provided free parking for the car as a discount was pleasantly surprised

Breakfast... not quite fresh were watermelon and melon fruits.

-Breakfast was alright (Cheese, milk, eggs, bacon, sweets) not much variety location was good but it was our 1st time in Spain, I would certainly go down 5 minutes walking distance and find something near pl. espana station, its near everything, a lot of attractions, bus and metro stations.

-Service and hospitality was ZERO, not in the their book. -Elevators: there is 2 super slow and 1 of them is always out of order, you will have to wait a good 5 minutes to go down or up -Room cleaning, they fix the bed and change the towels, thats it! they won't even clean the surfaces right, a cotton swab was under my blanket after what they call "cleaning" -Hot water doesn't work, you will have to wait at least "no exaggeration" 15 minutes to take your shower and if in a hurry like me, you will be taking freezing showers. -TV is out of order, never worked once, NO SIGNAL. -Phone doesn't dial reception if you needed anything, you will have to go down in the slow elevator -if you are planning on booking from a 3rd party, be prepared to be treated like sh** as if you are getting your room for free and they will always tell you "bcz its a 3rd party" Most horrible experience in this hotel was the moment we walked in, I have booked by mistake the 20th through the 24th and we immediately called the 3rd party and the hotel all the way from the us, we called at least 7 times to tell them and clearly inform them that it was just a mistake and to modify it from 21st to 25th since I won't even arrive before the 21st, they refused, EVEN THGOUH they collected the night I didn't stay and refused to give me the night I wanted, they STOLE MY MONEY and didn't give me what I paid for. in a way as if "go f*** yourself) it was the our party pooper, they ruined our vacation from their attitude and staying there for 3 nights made me regret not cancelling the whole thing from the 1st moment even if I lost all the money and go somewhere else, in a vacation, I go to enjoy! , The receptionist was amazingly nice, understanding our point but the manager treats you as if you work for her, she won't even listen, she will put her hand in your face to stop talking, she never learned whats customer service is, I don't know how she got her job position that anyone would deserve better than her, she could've said if insisting on stealing my money"of course ma'm, I understand where you are coming from but I unfortunately can't do anything" but NO, she was a complete BITCH! excuse the language I never use, but thats how much she ruined my vacation, and if you wanted to find her, she will be sitting on the sidewalk of the hotel smoking her cigarettes and doing her hard job being rude. I wish its not a franchise at this point so that the owner of the hotel will get information of who he employed to be a manager when the receptionist is the one that should be. IF YOU WANNA ENJOY YOUR TRIP! DONT FALL FOR THIS HOTEL!

I quite like the interiors and design. The extended pillow and bed was just too good for the best sleep.

Nothing in specific.

Didn't like the chair noise from the hotel's restaurant which is located on ground floor. However noise made it's way to 5th floor.

The location is great and the furnishings is kept in good condition.

The boardband service is not included so you have to pay extra

The location is excellent, 5 min walk to the subway or bus. The hotel has a boutique design, it is warm and very clean and quiet.

The staff is impersonal, breakfast is expensive and hotel does not offer anything else for the money.